Privacy Policy

At Khuwab, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share information when you visit our website, contact us, create an account, place an order or otherwise interact with Khuwab.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect information including:

• Name
• Email address
• Telephone/WhatsApp number
• Billing address
• Shipping address
• Order and purchase information
• Product preferences
• Account information, where applicable
• Customer-support communications
• Device and browser information
• IP address
• Website activity and interaction data

When you make a purchase, payment-related information may be collected and processed by our authorised payment service providers.

Khuwab does not directly store complete credit/debit card, UPI or banking credentials entered through third-party payment gateways.

How We Use Your Information

We may use your personal information to:

• Process and manage orders
• Arrange shipping and delivery
• Provide order confirmations and updates
• Process returns, exchanges and refunds
• Respond to enquiries and customer-support requests
• Communicate regarding products, orders or services
• Detect and prevent fraudulent or unauthorised activity
• Maintain and improve our website and services
• Analyse website performance and customer interactions
• Comply with legal, accounting and regulatory obligations
• Send marketing communications where permitted and applicable

Shopify

Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to operate our online store.

Information submitted through our store may therefore be processed through Shopify's systems in connection with providing these services.

Shopify's handling of personal information is also governed by its applicable privacy practices.

Payments

Payments made through our website may be processed by authorised third-party payment gateways or payment service providers.

These providers may collect and process information required to complete, verify and secure your transaction.

Payment information handled directly by these providers is subject to their respective privacy and security practices.

Shipping & Service Providers

We may share necessary customer information with third-party service providers where required to operate our business and fulfil customer requests.

These may include:

• Courier and logistics providers
• Payment processors
• Website and technology providers
• Customer-support services
• Analytics providers
• Marketing or communication services

We only intend to share information reasonably necessary for the relevant service or as otherwise permitted or required by law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functionality, remember preferences, understand website usage and improve the customer experience.

Certain third-party services integrated with our website may also use cookies or similar technologies according to their own policies.

Where required, customers may be provided with options to manage applicable cookie preferences.

Analytics

We may use analytics technologies to understand how visitors interact with our website.

This information may include pages viewed, time spent on the website, device/browser information, approximate location information and interactions with website features.

We use this information to improve website performance, products and the overall customer experience.

Marketing Communications

Where permitted, we may use contact information provided by customers to send information about Khuwab products, collections, offers or updates.

Customers may opt out of marketing communications using the unsubscribe method provided in the communication or by contacting us.

Transactional communications relating to existing orders or customer-service requests may still be sent where necessary.

How We Share Personal Information

We do not sell customers' personal information in the ordinary meaning of selling customer details for money.

Personal information may be disclosed where reasonably necessary to:

• Process an order
• Complete a payment
• Deliver a shipment
• Provide customer support
• Operate or improve our website
• Prevent fraud or misuse
• Comply with applicable legal obligations
• Protect our rights or the rights of others

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal, tax or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Choices

Subject to applicable law, you may have rights regarding your personal information, which may include requesting access to or correction of certain information and requesting deletion or restriction of certain processing where applicable.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children who are not legally able to provide valid consent.

If you believe personal information has been submitted by a child inappropriately, please contact us so that we can review the matter.

Third-Party Links

Our website may contain links to third-party websites, social-media platforms or other external services.

Khuwab is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, service providers or applicable requirements.

The latest version published on our website will apply.

Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Khuwab
Email: khuwabsupport@gmail.com
WhatsApp: +91 88281 12177
Store: 31/248, Anand Nagar Ln, Anand Nagar, Vakola, Santacruz East, Mumbai, Maharashtra 400055, India