KHUWAB RETURN, EXCHANGE & REFUND POLICY

At Khuwab, every order is handled with care. If you experience an issue with your purchase, please contact our customer-support team so we can review the matter.

Return & Exchange Requests

For eligible products, a return or exchange request should generally be raised within 7 days of delivery.

To submit a request, please contact us with:

• Your order number
• Customer name and contact details
• Reason for the return or exchange
• Clear photographs/videos of the product where applicable

Submitting a request does not automatically guarantee approval. All requests are subject to review and product eligibility.

Condition of Returned Products

To be considered for return or exchange, eligible products must generally be:

Unused, unworn and unwashed; returned with original tags attached; free from stains, perfume, makeup, damage or signs of wear; and returned in the original packaging wherever applicable.

Khuwab reserves the right to decline a return or exchange where the product does not meet the applicable return conditions.

Customised, Altered & Made-to-Order Products

Products that have been customised, altered, personalised or specifically made to order are generally not eligible for return or exchange, unless the customer has received an incorrect, damaged or defective product.

Any specific conditions applicable to such an order may also be communicated before the order is confirmed.

Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged or defective product, please notify us within 48 hours of delivery.

Please share your order number and clear photographs and/or video showing the product and the issue.

Once the request has been reviewed and approved, our team will communicate the appropriate resolution.

Return Shipping

Return-shipping or reverse-pickup arrangements will depend on the reason for the return and service availability.

Any applicable return-shipping charges will be communicated to the customer before the return is processed.

For a verified damaged, defective or incorrect product, Khuwab will provide the appropriate resolution after reviewing the claim.

Refunds

Where a refund is approved, it will generally be initiated after the returned product has been received and inspected, where a return is required.

Approved refunds are generally processed within 5–10 business days after approval/inspection.

After a refund has been initiated, additional time may be required by the customer's bank, card issuer, UPI provider or payment gateway for the amount to appear in the customer's account.

Where applicable, refunds will normally be processed to the original payment method.

Non-Eligible Returns

Khuwab may refuse a return or exchange for products that:

Have been worn, washed, damaged or altered after delivery; are missing original tags; show stains, perfume, makeup or other signs of use; are returned without required packaging where applicable; or are customised, personalised, altered or made-to-order products that are otherwise non-returnable.

Contact Us

For returns, exchanges or refund assistance:

Email: khuwabsupport@gmail.com
WhatsApp: +91 88281 12177