KHUWAB TERMS & CONDITIONS

Welcome to Khuwab.

These Terms & Conditions govern your access to and use of the Khuwab website and the purchase of products and services offered through it.

By accessing our website or placing an order, you agree to these Terms & Conditions and the policies referenced on this website.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, sizing and other information displayed on our website are accurate.

However, actual product colours may vary slightly due to photography, lighting conditions, screen settings and device displays.

For handcrafted, embroidered or embellished products, minor variations may occur and may be characteristic of the craftsmanship involved.

Product Availability

All products are subject to availability.

Adding a product to the cart does not reserve the product or guarantee its availability until the order has been successfully confirmed.

Khuwab reserves the right to modify or discontinue products without prior notice.

Pricing

Product prices will be displayed on the website in the applicable currency.

Any applicable shipping charges, discounts or other charges will be displayed during checkout where applicable.

Khuwab reserves the right to correct genuine pricing or listing errors.

Orders

After an order is placed, the customer may receive an order confirmation through the contact information provided at checkout.

Khuwab reserves the right to decline or cancel an order in circumstances including:

Payment failure, stock unavailability, incorrect pricing or product information, suspected fraudulent activity, inability to fulfil the order, or other reasonable operational circumstances.

Where payment has already been successfully collected for an order that Khuwab subsequently cannot fulfil, an appropriate refund will be initiated.

Payments

Payments made through the website are processed using authorised third-party payment service providers.

Customers are responsible for providing accurate billing and payment information.

Khuwab does not directly store customers' complete card, UPI or banking credentials entered through third-party payment gateways.

Shipping & Delivery

Order processing, shipping and delivery are governed by our Shipping Policy.

Estimated delivery dates are indicative and may vary depending on product availability, destination, courier operations and whether an item requires customisation or alteration.

Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy.

Customers should review the applicable policy before making a purchase.

Customised & Altered Products

Certain Khuwab products may be customised, altered or made specifically according to customer requirements.

Such products may be subject to additional conditions and are generally not eligible for standard returns or exchanges except where an incorrect, damaged or defective product has been supplied.

Customer Information

Customers are responsible for ensuring that information provided while placing an order—including name, telephone number, email address, billing information and shipping address—is complete and accurate.

Intellectual Property

Unless otherwise stated, the Khuwab name, branding, website design, graphics, photographs, written content and other original materials appearing on this website are protected by applicable intellectual-property rights.

They may not be copied, reproduced, distributed or commercially exploited without appropriate permission from the applicable rights holder.

Website Use

You agree not to misuse the Khuwab website, attempt unauthorised access, interfere with its operation, submit fraudulent orders or use the website for unlawful purposes.

Third-Party Services

Our website may use third-party services including payment gateways, courier partners and other technology providers.

The operation of those third-party services may also be subject to their respective terms and policies.

Limitation of Liability

To the extent permitted under applicable law, Khuwab will not be responsible for delays or failures caused by circumstances reasonably outside our control, including courier disruptions, payment-network failures, technical outages, natural events or other force-majeure circumstances.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.

Changes to These Terms

Khuwab may update these Terms & Conditions from time to time to reflect changes in our operations, services or applicable requirements.

The latest version published on the website will apply.

Contact Us

For questions regarding these Terms & Conditions:

Khuwab
Email: khuwabsupport@gmail.com
WhatsApp: +91 88281 12177
Store: 31/248, Anand Nagar Ln, Anand Nagar, Vakola, Santacruz East, Mumbai, Maharashtra 400055, India