KHUWAB SHIPPING POLICY

At Khuwab, we take care to ensure that every order is processed, packed and delivered securely.

Order Processing

For ready-stock products, orders are generally processed and dispatched within 2–4 business days after successful order confirmation and payment, where applicable.

Orders placed on weekends or public holidays may begin processing on the next business day.

For pre-order, made-to-order, customised or altered products, processing and delivery timelines may vary. The applicable estimated timeline will be mentioned on the product page or communicated to the customer before or after order confirmation, as applicable.

Estimated Delivery

Once dispatched, orders within India are generally expected to arrive within approximately 3–7 business days, depending on the delivery location and courier serviceability.

These timelines are estimates and are not guaranteed delivery dates.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before the customer completes the order.

Order Tracking

Once an order has been dispatched, tracking information may be shared with the customer through the contact details provided while placing the order.

Customers can contact our support team if they require assistance tracking their shipment.

Delivery Delays

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to courier operations, weather conditions, public holidays, high order volumes, local restrictions or circumstances beyond our reasonable control.

Khuwab will assist customers wherever reasonably possible in resolving shipment-related issues.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping details while placing an order.

Khuwab cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer.

Additional shipping charges may apply if an order needs to be shipped again because of incorrect address information or unsuccessful delivery attempts.

Damaged, Defective or Incorrect Shipment

If you receive a product that is damaged, defective or different from the product ordered, please contact Khuwab within 48 hours of delivery.

Please provide your order details along with clear photographs and/or video showing the issue so our team can review the request.

Contact Us

For shipping or order-related assistance:

Email: khuwabsupport@gmail.com
WhatsApp: +91 88281 12177